Testimonials

“I will only be using these fellas for my suspension servicing”

Took my whole bike to the service centre in Gateshead and they were happy to strip the bike down to do a fork & shock service. Just been out now an I’m really impressed. I had some issues with top out and harsh initial stroke, these were both gone. I will only be using these fellas for my suspension servicing from now on.

Baz – Newcastle

“Quick, cheap and top quality!!!”

I sent my fork and shocker to North East Cycleworks for a service and I can’t believe how quick I got them back. Both ends of my bike are feeling better than new and it cost less than where I used before. Quick, cheap and top quality, what more can you want? Cannot recommend more!

Brian – Manchester

“I couldnt be happier with the service”

‘A lovely man called Ben picked up our two full suspension MTB bikes and I couldnt be happier with the service. Both bikes came back sparkling and squeak free and all for less than it costs where we used to go. So convenient to have the bikes picked up from home after our sunday ride as well!!! We gave Ben the bikes dirty which he said was fine and he let us know when he picked them up that chains would need replacing which was great. Top notch job!!’

Ruby – Whickham

“Quality work and friendly service”

‘We’re a family of four, all with bikes that needed servicing ready for the easter holidays. It’s usually a real hassle doing two trips in the car to take them into the shop but Ben collecting them and bringing them back made things so much easier! Quality work and friendly service.’

Mrs Angela Taylor – Whitley Bay

“Highly recommended”

‘Really impressed by your service and your prices. I have had bikes serviced in the big shops near the Metro Centre and been surprised by the additional costs when I’ve come to pick up. None of that with you. I knew what needed replacing before you took my bike and I knew how much it would cost. No problems and I could pay by card. Highly recommended to people that love their bikes.’

Geoff R – Blaydon

“Bike feels mint”

Booked my bike in for the “gold” service, and to have a pair of wheels built up, Ben had the job sorted in 2 days, and the bike feels mint, ready to hit the trails again. Will definitely be using him for any future work I need doing, and would recommend his services to anyone!

Jonny Whitworth – Newton Aycliffe

“Highly recommended to anyone”

ben picked up my suspension forks for service and delivered them back to me aswell even though it was out of his route..done a top job on them and a great price too. many thanks and highly recommend anyone to give them a call for any work that needs doing.

Mark Todd – Co. Durham

“Bike feels brand new”

Great service!! Im off touring today so booked my bike in this week for a last minute service, due to working such long hours i couldn’t get to a bike shop ben picked up my bike and dropped it off, no problemo, top bloke and my bike feels brand new to ride! THANKS !! 😀

Stephanie – Bensham

“Great value for money”

Top quality job. Forks serviced. Silver service. Cassette, chain and cables replaced. Thoroughly pleasant chap. Great value for money. Turned around in two days! I can’t recommend enough.

Alan Moses – Low Fell

“Ben went out of his way”

Reverb fitted & service done, excellent work. Ben went out of his way to get it all done quickly for me. Great work and highly recommended.

Mark Jenkinson

“Top class job”

Excellent service Ben is a gentleman, went out of his way to get my rims and done a top class job building the wheels, my now lbs.

Wade – Bishop Aukland

“Great job”

Did a great job servicing my vivid air rear shock

 Phil Martin

“First class job”

I would just like to a say a big thank you to Ben at North East Cycleworks on a first class job in upgrading the gears and brakes on my mountain bike to SRAM Eagle and SRAM Guide Ultimate and servicing my fork & shock (Specialized Brain F&R).  The whole process from start to finish was quick, easy and professional.  These guys go out of their way to impress you and the after sales service is equally outstanding.  I would have no hesitation in recommending North East Cycleworks to anyone else.

Andy Hildreth – Abu Dhabi (And Durham over Christmas)

“Super convenient”

I booked my Pinarello Dogma in for a Gold Service and Ben came and picked it up when I needed, had it for less than 24 hours and bought it back to me clean, tuned and shifting better than when I first got it. I needed the bike back quickly and thought that would be something like 3 or 4 days but when I told the guys at North East Cycleworks they really got on the case. If you’re busy and you want a top notch service without having to leave your house (super convenient for me!) then these are the guys.

Simon – Darras Hall

“Great knowledge, patient and helpful”

I called to ask a million questions b4 i booked a service. Ben was really patient and helpful and had great knowledge that really helped me choose the right service and parts for my cycle. Will definitely use again!

Charlotte – Lobley Hill

“Would definitely use again”

North East Cycleworks collected my bike from the office and I went for the gold service. They were very friendly, rang me to advise on the work that needed doing and suggested what parts to buy, they then fitted them as part of the service! The bike now runs better than when I first bought it. Would definitely use again, first rate service!

Ed S. – Gosforth Park

“Your honesty is very refreshing”

Hi Ben, I would like to thank you for your efforts on my behalf. I thought customer service was dead in the UK but you have been exemplary in this field. Your honesty is very refreshing in this modern world and I have no hesitation in saying that your company is the best I have dealt with in the past years and believe me I have dealt with quite a few ” blue chip” companies and various large retailers so I have some knowledge of their backgrounds and “creed “. Your end product is excellent for an “old duffer ” like myself, you listened to my requirements and produced a excellent result. Your prices are very competitive but no-one can provide customer service as I experienced. I have no problems in recommending your company to all my friends and family. I wish you all the success in the future, you deserve it, hopefully someone will also see my comments and see that customer service is not dead yet . Cheers.

Alex Defty – Whitburn

“Excellent value and service”

Thanks Ben for excellent value and service on supplying and bleeding my SRAM guide brakes..
Even sorted out a warranty issue on my rockshox vivid shock even though I didn’t buy from northeast cycleworks..Top bloke!

Gary Hunter – Sunderland

“Performed better than ever”

Big thanks to Ben for a great service Provided on my MTB and it has performed better than ever over the last 3 days :-))) thanks again

Justin T – Newton Aycliffe

“Brilliant service”

Brilliant service. Ben picked my bike up from work and kept it for a few days when I was away with work. I opted out of getting it dropped off because I wanted to pick it up and get a few tips and tricks regarding maintenance/care for my bike – mint! After discovering a mystery noise (it wasn’t my knees) the bike was tweaked again and he even opened up after hours to sort me out. I’m off to Lisbon tomorrow on what basically is a brand new bike. Not sure if I can post a pic of the set up but I will try. Thoroughly recommend, cheers Ben, thanks for your help. Adios!

John Shell – Washington

“Excellent knowledge”

Great service and advice – all the tools to internally route cables and excellent knowledge. Spot on!

Stuart Littlefair

“Will be using them again”

Just had a trek road bike rebuild and new parts fitted very good job by will be using them again if I ever need my bike done again

Sean Convery – Jarrow

“Great service and communication”

Great service and communication from the team at N.E. cyclework, Bikes have returned better than when they were New with top quality parts fitted and cleaned up. Cheers Ben 🙂

“Great job!”

Really happy with my bike, great job! Will definitely use again.

Jack Branthwaite – Teams

“Great service”

Great service (literally) from NE Cycleworks, fully serviced and repaired my son’s Rockshox forks within 2 days of me dropping the bike off, ensuring bike is ready for the weekend. Fettling of gears an added bonus. Recommended.

Andrew Baty